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Privacy Policy

How we collect, use, and protect your personal information at Metanail Complex.

Last Updated: May 1, 2026

Welcome to Metanail Complex™ ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metanailcomplex.us or make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1. Information We Collect

We may collect the following categories of personal information when you interact with our website or complete a purchase:

  • Personal Identifiers: Full name, email address, phone number, billing address, and shipping address.
  • Payment Information: Credit or debit card details and billing data. Payment processing is handled entirely by our third-party payment processor — we do not receive, store, or have access to full card numbers.
  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages visited on our site, session duration, and device identifiers.
  • Communications: Any messages you send us through contact forms, support requests, or email correspondence.
  • Order History: Records of products purchased, order dates, quantities, and transaction amounts.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfill, and ship your Metanail Complex orders and send order confirmation and tracking communications.
  • To respond to your customer service inquiries and provide product support.
  • To send promotional and marketing emails (you may opt out at any time by clicking the unsubscribe link in any email).
  • To improve and optimize our website, product offerings, and user experience.
  • To analyze traffic patterns and understand how visitors interact with our website.
  • To comply with applicable legal obligations and prevent fraudulent transactions.
  • To enforce our Terms of Use and protect the rights and safety of our company and customers.

3. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files placed on your device by your browser. We use:

  • Essential Cookies: Required for the website to function properly (e.g., shopping cart, session management).
  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertising and track campaign performance.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with:

  • Service Providers: Trusted third parties who assist us in operating our website, processing payments, fulfilling orders, and sending emails — all subject to confidentiality agreements.
  • Legal Requirements: When required by law, court order, or governmental authority, or when necessary to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy legal and regulatory obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it in a secure manner.

6. Security of Your Information

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. All payment processing takes place over encrypted SSL connections through PCI-DSS compliant processors. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
  • Data Portability: Receive your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact us using the information provided in Section 10 below.

8. Children's Privacy

The Metanail Complex website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately so we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies before submitting any personal information.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us: